Shipping Policy
Shipping Policy
At Aurex Ice Jewelry, we aim to process and ship every order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
During launches, promotions, or periods of unusually high order volume, processing may take slightly longer.
Shipping & Delivery
Delivery times vary depending on the shipping method selected at checkout and the customer’s location.
Estimated delivery times shown at checkout begin after the order has been processed and shipped.
Please note that carrier delays, severe weather, holidays, and other circumstances outside of Aurex Ice’s control may affect delivery times.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.
Aurex Ice is not responsible for packages delivered to an incorrectly entered address.
Lost, Stolen, or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, first check around the delivery location, with household members, neighbors, or your local carrier.
If the package still cannot be located, contact us with your order number and we will assist you with the next available steps.
Aurex Ice is not responsible for packages that are lost or stolen after confirmed delivery by the shipping carrier.
Damaged Packages
If your order arrives damaged, contact us as soon as possible with:
- Your order number
- Photos of the packaging
- Photos of the damaged item
We will review the issue and work with you toward an appropriate resolution.
Pre-Orders
Products marked as Pre-Order may have different fulfillment timelines than in-stock products. Estimated shipping information will be provided on the applicable product page.
If your order contains both in-stock and pre-order items, the order may ship together once all items are available unless otherwise stated.
International Orders
International shipping availability and rates are shown at checkout where available.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing.
Contact
If you have questions about your shipment or order status, please contact us through our Contact page and include your order number.
Aurex Ice Jewelry.
Crafted Beyond the Standard.