Terms of service
TERMS OF SERVICE
Last Updated: September 10, 2026
Welcome to Aurex Ice. These Terms of Service (“Terms”) govern your use of our website, aurexicejewelry.com, and any purchases made through our store.
By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase from us.
1. About Aurex Ice
Aurex Ice is an online jewelry brand offering products including moissanite jewelry, lab-grown diamond jewelry, sterling silver jewelry, gold-plated jewelry, chains, pendants, earrings, and related accessories.
Business correspondence may be sent to the mailing address listed on our Contact page. Our mailing address is not necessarily a retail showroom or walk-in location.
2. Eligibility
By using this website, you represent that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or services for any unlawful purpose or violate any applicable laws while using our website.
3. Product Information
We make reasonable efforts to describe and display our products accurately, including materials, stone types, sizes, finishes, colors, and other specifications.
Product appearance may vary slightly due to lighting, photography, screen settings, manufacturing tolerances, natural variations, or differences between individual stones and jewelry pieces.
Where applicable, product descriptions will identify whether an item contains moissanite, lab-grown diamonds, sterling silver, gold plating, or other materials.
Unless expressly stated otherwise, references to gold-colored or white-gold finishes do not mean that a product is made of solid gold.
Moissanite is a distinct gemstone and is not a natural diamond. Lab-grown diamonds are diamonds created in a controlled laboratory environment rather than mined from the earth.
Any certification, grading report, or documentation described on a product page applies only where specifically stated for that product.
4. Pricing
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been accepted and paid.
Promotional pricing, discounts, and sale prices may be offered for limited periods and may be subject to additional conditions.
We make reasonable efforts to ensure pricing is accurate. If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and issue a full refund.
5. Orders
Placing an order does not guarantee acceptance.
We reserve the right to refuse, limit, or cancel an order for reasons including suspected fraud, payment issues, incorrect pricing, inventory errors, misuse of promotions, or other legitimate business reasons.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing complete and accurate billing, shipping, and contact information.
6. Payment
Payment must be successfully authorized before an order is processed.
Available payment methods are shown during checkout and may be provided through third-party payment processors.
By submitting payment information, you represent that you are authorized to use the payment method provided.
We do not control payment-processing decisions made by banks, card issuers, or third-party payment providers.
7. Shipping and Delivery
Shipping timeframes, processing times, available shipping methods, tracking information, and other delivery terms are described in our Shipping Policy.
Delivery estimates are estimates and are not guarantees.
Aurex Ice is not responsible for delays caused by shipping carriers, customs, severe weather, incorrect addresses supplied by customers, or circumstances outside our reasonable control.
Customers are responsible for entering an accurate shipping address before placing an order.
Please review our Shipping Policy for additional details.
8. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, damaged items, cancellations, and product eligibility are governed by our Refund Policy.
Certain products, including earrings or other hygiene-sensitive items, may have additional return restrictions where stated.
Customers should review the Refund Policy before placing an order.
9. Jewelry Care
Jewelry may experience normal wear over time.
Plated finishes may gradually fade depending on frequency of wear, exposure to moisture, chemicals, sweat, cosmetics, cleaning products, and storage conditions.
To help preserve jewelry, customers should follow any care instructions provided by Aurex Ice.
Normal wear, accidental damage, misuse, improper care, or unauthorized modification may not qualify as a manufacturing defect.
10. Availability
Products and services may be limited in quantity and are subject to availability.
We may discontinue products, modify product specifications, or limit quantities at any time.
We do not guarantee that every product shown on the website will remain available.
11. Intellectual Property
All content on the Aurex Ice website, including branding, logos, product photography, graphics, videos, text, product descriptions, website design, and other materials, is owned by Aurex Ice or used with permission unless otherwise stated.
You may not reproduce, copy, distribute, sell, modify, publish, or commercially exploit our content without prior written permission.
12. Prohibited Uses
You may not use our website or services to:
- violate any applicable law or regulation;
- engage in fraud or deceptive activity;
- interfere with the security or functionality of the website;
- introduce malicious code, viruses, or harmful software;
- scrape or collect website content for unauthorized commercial use;
- impersonate another person or business;
- submit false payment, billing, shipping, or account information; or
- infringe upon the intellectual property rights of Aurex Ice or others.
We reserve the right to restrict access to our services for violations of these Terms.
13. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, analytics providers, advertising platforms, and Shopify.
We are not responsible for the content, availability, privacy practices, or actions of independent third-party services.
Your use of third-party services may be governed by their own terms and policies.
14. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors, update information, or cancel orders where appropriate.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that website access will always be uninterrupted, error-free, secure, or available.
Nothing in these Terms excludes any warranties or consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Aurex Ice will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by law.
These limitations do not apply where prohibited by applicable consumer protection law.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold Aurex Ice harmless from claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, misuse of the website, or infringement of the rights of another person or entity.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, and handled.
19. Governing Law
These Terms are governed by the laws of the State of Maryland and applicable laws of the United States, without regard to conflict-of-law principles.
Nothing in these Terms limits any consumer protection rights that apply to you under applicable law.
20. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms where permitted by law.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies posted on our website, form the agreement between you and Aurex Ice regarding use of our website and services.
23. Contact Information
Questions about these Terms may be sent to:
Aurex Ice
Email: contact@aurexicejewelry.com
Business Mailing Address: 7140 Contee Rd Ste 1200, Laurel, MD 20707